ExcellentBased on 316 reviewsAlison Praetz2024-04-19Alpha Air put a split system into my older style 2nd level apartment in Elwood. A more complicated process than many other properties. They were prompt , thorough & flexible about the upfront deposit. The tradies who installed the unit were respectful, friendly & did a great job. They even sent someone back to the property (at my request) free of charge, to help me set up the WiFi control system. I’d definitely recommend Alpha Air Heating & Cooling.Steve Hill2024-04-14The whole team at Alpha Air were exceptional to deal with from start to finish. Daniel and the entire installation team were polite, friendly and efficient. They left no mess at all and were a pleasure to deal with, absolutely recommend Alpha AirNeetha Desineni2024-04-05We have just had AlphaAir helping us with a new ducted reverse cycle system for our home- they were such a brilliant team, starting with Matt, Darren, Locky and also Daniel & the other person that helped installing the unit onsite. They were very accommodating despite their busy schedules, had been prompt and professional with answering all questions we have asked in the process. We do not hesitate to recommend them to anyone looking to install/update their heating & cooling systems. Thanks guys :)Sarah Davis2024-03-20Couldn’t speak more highly of the team- Matt who organised a last minute install after another company mishap, full explanation and application for for gov rebates which others didn’t, so saving me hundreds. Daniel, Dylan, Matt, amazing service and craftsmanship start to finish. Every step of the install Daniel took the time to show and explain where he would be placing units and made sure I was satisfied. Was professional and cleaned up the site after checking multiple times. Walk through at the conclusion for any questions and showed me his work. I absolutely recommend to anyone looking for heating and cooling. 10 stars.Daryl Gilbert2024-03-19Alpha Air installed our electric reverse cycle ducted air conditioning and heating system. Alpha is a family run business and provided personal and professional service throughout all stages of the process. Also, their price was competitive and the installation was completed on schedule. I would highly recommend Alpha Air for their expertise, customer service and their friendly and extremely competent staff. Daryl GilbertSONIC PLAYGROUND2024-03-13Great service. Highly recommend Alpha AirJamie Lechte2024-03-05I requested a quote from Alpha a little while back and was told that the installation would be straightforward and a 'good deal'. When i received the quote, i was shocked that the pricing was 60-70%+ or more higher than market value of the units plus a reasonable install fee, so of course I let it go. I was continually contacted to take up the offer, but I ignored. When i initially submitted this review, i was immediately harassed, phone called repeatedly about this feedback, basically telling me / threatening me to remove the feedback. The owner is a charlatan looking to take people for a ride and is also dishonest. Be wary.Caroline Chang2024-03-01We had a great experience working with Alpha Air. The team were fast to respond to my enquiry, especially in the middle of summer. They provided competitive quotes/prices both for the installation and our preferred product (Split System Air conditioning unit). Installation was quick and easy to organise.Tim Cartwright2024-02-28Great family company. From our first call re quotes through to installation of heating and cooling, everyone has been great to deal with. Good advice on what we needed, excellent price for work. Really impressed with personal service right through process. Sue & Tim
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Alpha Air is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.alpha-air.com.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Alpha Air will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Alpha Air
03 9580-3983
ExcellentBased on 316 reviewsAlison Praetz2024-04-19Alpha Air put a split system into my older style 2nd level apartment in Elwood. A more complicated process than many other properties. They were prompt , thorough & flexible about the upfront deposit. The tradies who installed the unit were respectful, friendly & did a great job. They even sent someone back to the property (at my request) free of charge, to help me set up the WiFi control system. I’d definitely recommend Alpha Air Heating & Cooling.Steve Hill2024-04-14The whole team at Alpha Air were exceptional to deal with from start to finish. Daniel and the entire installation team were polite, friendly and efficient. They left no mess at all and were a pleasure to deal with, absolutely recommend Alpha AirNeetha Desineni2024-04-05We have just had AlphaAir helping us with a new ducted reverse cycle system for our home- they were such a brilliant team, starting with Matt, Darren, Locky and also Daniel & the other person that helped installing the unit onsite. They were very accommodating despite their busy schedules, had been prompt and professional with answering all questions we have asked in the process. We do not hesitate to recommend them to anyone looking to install/update their heating & cooling systems. Thanks guys :)Sarah Davis2024-03-20Couldn’t speak more highly of the team- Matt who organised a last minute install after another company mishap, full explanation and application for for gov rebates which others didn’t, so saving me hundreds. Daniel, Dylan, Matt, amazing service and craftsmanship start to finish. Every step of the install Daniel took the time to show and explain where he would be placing units and made sure I was satisfied. Was professional and cleaned up the site after checking multiple times. Walk through at the conclusion for any questions and showed me his work. I absolutely recommend to anyone looking for heating and cooling. 10 stars.Daryl Gilbert2024-03-19Alpha Air installed our electric reverse cycle ducted air conditioning and heating system. Alpha is a family run business and provided personal and professional service throughout all stages of the process. Also, their price was competitive and the installation was completed on schedule. I would highly recommend Alpha Air for their expertise, customer service and their friendly and extremely competent staff. Daryl GilbertSONIC PLAYGROUND2024-03-13Great service. Highly recommend Alpha AirJamie Lechte2024-03-05I requested a quote from Alpha a little while back and was told that the installation would be straightforward and a 'good deal'. When i received the quote, i was shocked that the pricing was 60-70%+ or more higher than market value of the units plus a reasonable install fee, so of course I let it go. I was continually contacted to take up the offer, but I ignored. When i initially submitted this review, i was immediately harassed, phone called repeatedly about this feedback, basically telling me / threatening me to remove the feedback. The owner is a charlatan looking to take people for a ride and is also dishonest. Be wary.Caroline Chang2024-03-01We had a great experience working with Alpha Air. The team were fast to respond to my enquiry, especially in the middle of summer. They provided competitive quotes/prices both for the installation and our preferred product (Split System Air conditioning unit). Installation was quick and easy to organise.Tim Cartwright2024-02-28Great family company. From our first call re quotes through to installation of heating and cooling, everyone has been great to deal with. Good advice on what we needed, excellent price for work. Really impressed with personal service right through process. Sue & Tim
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