Residential Builders or Home Owners
We have formulated a smooth step by step process to make the process as simple as possible for our clients.
Step 1
Consultation with our client
The first step is to review your building plans. We will ask questions and visit your site for further information. We strive to find the most cost effective and efficient set up for our clients. We will be able to explain this in more detail in our face to face meeting.
Step 2
Discussion within our team
We will then sit down with our team and formulate the best system to meet the specifications supplied. Our team includes a variety of experience and expertise, including accredited installers with a plumbing license. And field management experience and expert installers.
Step 3
Proposal to client
We will present our proposal to our client for consideration and discuss the proposal in more detail.
Step 4
Schedule / Installation
If we are fortunate to be provided the approval to proceed, we will schedule with our client the installation dates.
Step 5
Signing off completed job by client
When the job is complete, we will sign off the completed job. As part of this step we conduct a client hand over and walk through the operation of the system.
If you are building a house, apartments, town houses or renovating a house, Alpha Air can help you. We have an experienced team who can step you through the process from reviewing your plans, visiting your site and then submitting a solution.
Reviews
Google Rating
Absolute Champions! The service provide by Christian and Todd is exemplary. I need a ducted air con system via ceiling and ducted gas heating via floor as part of a renovation. The house has had multiple extensions, as such ceiling access was not 'vanilla', furthermore house had just been re-stumped so access not easy to all areas. A quote was provided same day. Site visit following day. Wok commenced ASAP despite their busy schedule. Solution focused, work with client, competitive pricing. I will be recommending this firm to my client, friends and family.read more
Yan Robins
00:19 07 Jun 17
I would like to highly recommend Matt and Christian for their attention to detail and putting up with such a fussy client! I don't live in inner Melbourne so I had my doubts. However, They turned up on time.The job was completed with a minimum of fuss.The unit that was recommended and installed is fantastic. And, they cleaned up after they had finished the job.Well done!read more
Lorraine Wilson
01:53 11 Jul 17
Alpha Air came up with fantastic solution in our new home with limited space. The unit has been operating for 2.5 years and cools the house as well as the day it was installed. Matt, Todd and the team were extremely professional and always available on the phone. As an architect, I would not hesitate in using Alpha again, either in my clients or my own homes.read more
Damon Hills
03:18 05 Jul 17
It was great to have a real person answer the phone and not a mechanical voice informing us we were in a queue. Our heater was serviced promptly. The technician was friendly, knowledgeable and willingly answered all our questions. The fee was very competitive and given at the time of booking.read more
Yolanta Cadman
01:55 13 Jul 17
When my central heating was condemned, it was 38 years old, I had options for the replacement. I contacted 4 companies and only 1 gave me options, a quotation in 24 hours and an assessment of replacing the gas ducted heating with a split system. The company was Alpha Air. Christian answered all my questions, re running costs, installation new ducting etc. Within a week they had replaced the system and the cost was the best quote. After sales was spot on and they tended to some minor tweaking of the system post install. I would strongly recommend this companyread more
TheBldbnkr
04:56 28 Jun 17
Thank you to Matt and his team who re-fitted our workshop with industrial heating and cooling. Very efficient to work with and was done in a timely and professional manner. Would highly recommend!read more
Graeme Powell Mazda
05:57 18 Aug 17
Great company to deal with. Their quote was reasonable, and they were able to book our job in quickly. A friendly team of 4 completed the job and cleaned up after themselves. They were conscientious and respectful. The project leader also came back promptly when a couple of heater vents needed adjusting. I can highly recommend Alpha Air.read more
Vivienne Woollett
01:19 28 Aug 17
I highly recommend Alpha Air for any heating or cooling needs. My elderly parents ducted heating packed it in after 30 odd years. After calling Alpha and letting them know of the situation they came after hours to check the what needed to be done. The next morning I had a quote for a new system, which was very very competitive. After agreeing to the quote my parents had a crew the following morning to complete the job. We were extremely happy with all aspects of their business, from the initial contact to the time the service crew walked out the door after completing the install. Two thumbs up guys.read more
kon gam
08:11 11 Oct 17
I spoke to several companies and i felt most comfortable with Alpha Air. They were great to speak with on the phone, they gave plenty of advise and knew what they were talking about. Shortly after the call they came out to inspect and quote. They installed the unit in a timely manner after accepting the quote and the install went perfectly. A big thank you to Todd, Cristian, Nick, Peter, Matt and the team. Great value for money and definitely worth the investment. I highly recommend Alpha Air!!!read more
Aaron Dooley
00:10 28 Nov 17
Matt was absolutely fantastic to deal with! He gave us great advice for what we needed to cool and heat our home and made sure the job could be done before committing to it (we had some potential issues with our roof). On the day of install he gave me time frames that he stuck too plus the guys cleaned up after they had finished like they had never been there in the first place. Compared to other contractors we’ve used they were honest and trustworthy and just generally awesome to deal with. Would highly reccommend them to anyone needing heating and cooling solutions! Thanks guys!read more
Jade Lo Rosso
07:43 06 Dec 17
Very friendly & helpful customer service by all involved. Prompt response & did a great job. Would highly recommend.
Marie Garric
01:30 17 Dec 17
The team, especially Matt and Peter, at Alpha Air have bent over backwards for us from initially quoting our job through to ensuring that it was completed prior to Christmas. The guys undertaking the install were friendly, courteous and cleaned up after themselves. We had a couple of concerns at the completion of the job but Matt and Peter took it in hand and ensured they were rectified in a timely manner which we greatly appreciated.read more
Robin McDowell
22:43 18 Dec 17
We recently had ducted air con installed in our house upstairs. The guys were professional, easy to talk to and did the works promptly. They cleaned up all the mess from cutting through the roof and left our house as it was when they arrived. Air con is working great and I would recommend Alpha Air to anyone.read more
C. Ely
11:29 03 Jan 18
We have had such a great experience with Alpha Air! First the guys came out to check our exisiting system and then quoted us on multiple upgrade options letting us know the pros and cons of each option so we could make the best decision for our needs. We were very happy with how quickly they were able to have our new A/C installed, from the first call to installation was 2 weeks. We highly recommend Matt and the team at Alpha Air, they have been absolutely fantastic!read more
Ashlie Nicholson
04:19 15 Jan 18
Alpha Air replaced 3 existing split systems for us last week. Every step of the process gave us confidence starting with Matt who quoted the job and figured out the best way to install the new units so we could eliminate a few existing problems. The installation team of Locky, Jarrad and Reese were very professional and spent about 11 hours ensuring the units were installed to our satisfaction. I would highly recommend Alpha Air as their quality of work and follow-up was excellent.read more
Paul Furtado
05:28 23 Jan 18
I first used Alpha Air when it was only a two man operation of Matt and Cam about 6 years ago, to replace all the heating and cooling ducts in my roof. I was that impressed with their professionalism and work ethic, I have been using them ever since. When my old evaporative cooler gave up 2 years ago and needed replacing, they recommended what I needed, and did the job with a minimum of fuss. Last month, the evaporative cooler on my son's house died. Cam came out, assessed the situation, looked at repair options for the15 year old unit, and said he'd get back to me in a couple of days as sourcing parts may be an issue. Matt called me a few days later and gave me a quote for repairing, plus two options for replacing the unit should my son want to go that way. We opted to replace. Cam did the job, and as I expected, it was done on time and in a professional manner. The old unit was taken away. The new unit was installed (Braemar LCQ1 550 Stealth), and the entire area was cleaned up and left as if nothing had occurred at the house that day. The company has got bigger since I first used it, but the culture of being professional and giving the customer good and honest service has not diminished in any way. I highly recommend them.read more
Bryan Berends
09:58 06 Feb 18
As I no longer work for the company, and as a paying customer, I have the right to say this.The integrity and professionalism that has been instilled into this company starts from the top. Matt is a brilliant man, and does everything he can do to keep his well oiled machine running.Todd will work himself to the bone to give you a quote that is not only detailed, but fair.All of the staff, from the office to the field technicians, are so professional that it’s evident that if you want to be looked after, and shown where every dollar you spend goes, you could do no better than going with these guys for all of your heating and cooling needs.I think that supporting your small business is a must, and make sure that you do your research. Don’t go with someone else because they’re $50 cheaper. Understand and figure out why they’re $50 cheaper before you commit to that.You just might find that there is a reason for that. Best wishes Alpha Air, and thank you for the experience!read more
Jay Taplin
07:04 10 Mar 18
One thing i like most about alpha air is that they provide advise specific to your situation and requirements and what's the best cost effective option. Honest and professional advise. I got my entire gas heating ducting re-done by very friendly and professional staff. thanks Matt,Peter and Danielread more
Naveen Yadav
23:16 26 Mar 18
A most professional and concise initial quote process. Various options proposed (some of which I had not considered). The installation was also one of the quickest, cleanest and most professional. Highly recommendedread more
Michael Jacombs
00:30 06 Apr 18
I had my ducted heating serviced by Alpha Air. They were very flexible with the times they could attend and reconfirmed my time during the day. Included in the service was a CO2 test, which was great to know our heater was safe. They did a great job-thanks Alpha Air.read more
Wayne Haverfield
01:37 18 Apr 18
I had my hearing and cooling looked after by Scott from Alpha and couldn’t fault the professionalism, prompt service and most of all the expert advice. Don’t go anywhere else for your heating and cooling, these guys are the best in the business!read more
Tony Ladiges
11:43 19 Apr 18
We had hydronic heating installed by Alpha Air. They were professional, friendly and their tradesman did a very clean and tidy job. Very happy 🙂read more
Bianca Shaw
03:42 01 Jun 18
Booked a service with Alpha Air. Service man turned up on time and began work. On inspection of unit found a safety issue - cracks in the heat exchanger. Showed me and explained the danger. Arranged for a new unit to be installed later same day. All work done quietly and efficiently with minimum of fuss. Very happyread more
Vic Garra
03:01 04 Jun 18
Very happy with the service from Alpha Air. A neat precise installation by Nick and Shane. New heater working perfectly. - Margueriteread more
Monique O'Reilly
03:57 11 Jul 18
Thank you Alpha Air - professional from quote to installation. You listened to what we needed and sold us an excellent heating and cooling system that is perfect and uncomplicated for our elderly parents to operate. Highly recommended if anyone wants a hard working team that does what they say they will do.read more
Piera Buckland
06:23 12 Jul 18
I don't normally do reviews but in this case I must. I had a great experience with Alpha Air. From the start they answered my questions well - explaining clearly what they could do and costs, came out as arranged, promptly dealt with my heating/cooling issues, (Jake the tradesman was very knowledgeable), and made the whole process easy. I'd be very happy to recommend them for service of heating and cooling.read more
Rosa Westrup
02:40 27 Jul 18
Our central heating unit wasn't working and we contacted Alpha Air, a company we had never used before. Jemma from Alpha Air helpfully organised an service call the following day where Nick the service technician promptly advised that the unit had broken down and would need to be replaced. A new unit was ordered and replaced in a professional and knowledgeable manner. Alpha Air's rates are extremely reasonable and their prompt and friendly service has ensured that we will recommend them to all our friends.read more
Jo-Anne Fitzgerald
06:22 01 Aug 18
Really happy with Alpha Air. Came out and fixed our central heating quickly and efficiently. Jake was very knowledgable and explained the issue perfectly. Very reasonable cost as well. Thank you.read more
Peter Dimitroulis
23:07 13 Aug 18
Matt was very thorough & professional throughout the home visit & quote process & Jemma's follow-up was great. Our questions were answered promptly & the team conducting the work were efficient & professional. The finished product looks great - the guys cleaned up thoroughly after themselves which is a great indicator that they take pride in their work.read more
Peter Davis
06:37 06 Sep 18
Very impressed with the service provided by Shaun & Eddy who replaced the duct work in full for our gas ducted heater. They were prompt on the job and very professional in the installation and cleanup. Their knowledge and advice was very helpful. Thoroughly recommend Alpha Air!read more
Dawn Hatcher
06:04 17 Sep 18
The convenience of Alpha Air is amazing. From quoting to installation, the whole process was seamless. The guys left my house in perfect order after leaving them for the day. I cannot recommend Alpha Air highly enough.read more
Tracey
07:07 03 Oct 18
Excellent service and timely completion of a new wall mounted split system. The team was super friendly, kept me informed and even cleaned up!read more
Vicky Hatzikos
00:30 05 Oct 18
Apart from being a very happy customer because everything has been done to a tea. The job was completed with much care and great consideration to the house. There was a-lot for them to do and i could see how efficiently and well they worked. It was an honour to see such great workman ship. I felt like i was in 100% good hands, which is priceless.read more
Dana Jagmin
22:54 28 Oct 18
Alpha Air have installed air conditioning and a new central heating duct at our place as part of a renovation. After completion of this work, we have had to call Alpha Air in relation to our central heating a few times. On each occasion, service staff arrived punctually and were very helpful in identifying and fixing the problems. The professionalism and courtesy of the staff is excellent. I would recommend Alpha Air strongly to everyone.read more
Teresa Parker
05:46 01 Nov 18
Great job from Alpha Air, our existing 2 storey house was not the easiest, Matt, Lachie and the team did a great job with no complaints, and very neat work. Thanks heaps, we would highly recommend. Anthony & Sarah from Berwick.read more
Anthony McAlpin
02:56 08 Nov 18
Matt and the team were so easy to deal with from start to finish.Punctual and very professional. Very happy with Alpha’s services.read more
Robert Angarano
05:26 30 Nov 18
It was such a pleasure dealing with Will. He was very friendly and very thorough in explaining the different options available to me. I found it very easy to deal with Will as he was so willing to go the extra mile to assist in working out an exceptional package for me. I would highly recommend dealing with Alpha air and Will in particular.read more
Mery McDougall
06:18 13 Dec 18
We have recently had Alpha Air install a new refrigerated air con / heating system at our residence as well as replace an old evaporative system at my office. The team at Alpha Air were outstanding. They’re friendly, professional and easy to work with. I’d highly recommend their business to anyone looking for a quality, hassle free, competitive service.read more
RICKY HAINS
22:40 18 Dec 18
We are very happy with our experience with Alpha Air. We have engaged their services twice now. The first time for the replacement of a water pump in a split system in our old house which was a very tricky job due to the unit being attached to an internal wall and the house having a flat roof. The second time to install a new split system and to check an old malfunctioning unit in our new house. Both times they completed all works flawlessly despite some technical challenges. It is obvious that they are high calibre experts in what they do. Their customer service and communication are also very good. Quotations are generated promptly and they are happy to clarify any queries or explain any issues. If you are looking for a reputable professional air conditioner installer, I would definitely recommend Alpha Air.read more
anatolivas
01:49 21 Dec 18
Scott was very prompt to give me a quote. The technical team were great and had my air conditioning set up in minimal time. I would use these guys again. Recommended.read more
Robert Harvey
00:54 08 Jan 19
Fantastic customer service from each & every staff member. Great communication & efficiency. Straight up and knowledge approach to my air conditioning needs.read more
shannon davey
09:24 14 Jan 19
We recently had new ducted reverse cycle air conditioning installed by Alpha Air. It was a great experience from start to finish. The quote was the most professional I have ever seen giving multiple options to choose from and the price adjusting with each selection. It was also very very competitive and the tradies who removed the old unit and installed the new were the best we have ever had in our home. They arrived on time, did the job with no fuss, and left our home the way they found it.I tried to give 5+ stars, but the system wouldn’t let me.read more
Peter Wolfe
02:28 18 Jan 19
The AlphaAir guys did an impeccable job installing my ducted refrigerated. Easy to deal with the admin right through to the installers. Just moved house and about to use the m again. Highly recommended.read more
Tile2Tin Re-Roofing
03:30 24 Jan 19
I’ve used Matt at Alpha Air several times. Each time his and the Alpha Air crew’s service was very reliable and first rate. Their after sales service is impeccable. Highly recommended without hesitation.read more
Luay Khreish
09:36 24 Jan 19
I had alpha Air come and install my split system and I was very impressed by the efficiency and professionalism of the boys that did the work, they explained everything to me as they performed the job at hand and finished by cleaning up after themselves and completing and neat successful job.Very happy with the work and would highly recommend alpha airread more
Adrian Smith
20:55 23 Jan 19
The team were great in all aspects from start to finish. They arrived quickly and on time to quote, and gave us several options for our home. Once we went ahead, they were quick to install, tidy and very professional. We the office were constantly in contact with us. Would highly recommendread more
Adam Crofts
21:26 31 Jan 19
We had ducted heating and cooling installed by Scott and his team and we are rapt with the results. Scott took the time to take us through our options and made sure we got a system that suited our home, lifestyle and budget. Very happy with the service provided.read more
Samantha Bykersma
09:51 04 Feb 19
Alpha were great. I called late on a Friday, they slotted us in for the next week. They confirmed my fears that we needed a new ducted ac system, but they were able to quote, quote was clear, easy to accept. Replacement date booked in for the next week, guys turned up and system installed! Communication with the office was excellent, even down to confirmation/thanks emails for payments.read more
Rae Clark
01:17 21 Mar 19
My wife and I returned from a holiday in the sun to discover on a cold Melbourne morning our ducted heating had died. That day was spent organising companies to come and quote on a new system .Long story short, out of 4 quotes we decided on Alpha Air . From Will who came to the house, discussed different systems, sizes , pros and cons and quoted such , to Abby who I dealt with on the phone , through to Nick and the guys who came to install , test and explain it to us we experienced a knowledgeable, professional and courteous group of people .Five days after going ahead we were toasty warm and thoroughly happy with the choice of system and company we had chosen and would have no hesitation in recommending them for your heating needsread more
Mal McQueen
05:01 08 Apr 19
I have used Alpha Air twice in the last 6months - once for a commercial property and at home. Both times they managed to attend same day (after calling first thing in the morning) they managed to identify the problem and had me back up and running! The team was so easy to deal with from start to end. I know who I will be dealing with and recommending!read more
Daniel Madafferi
21:53 17 Apr 19
Had Alpha Air come and quote a couple of split systems to do the whole house. They were on time, had great communication and gave fair and honest pricing.Would recommend to friends and familyread more
Tony Cisternino
23:45 17 Apr 19
Excellent and timely service. Cam the technician has arrived before time, serviced the heater (30 y/o ducted heating system), found an issue with the thermostat, replaced it and was done within an hour.Brilliant.Thanks a lot Cam!read more
Dubi Laviati
22:56 17 Apr 19
The Alpha Air team are exceptional!! Professional, knowledgeable and friendly - they go above and beyond to make sure they're customers are happy. Highly recommend.read more
Frances Quinn
22:01 07 May 19
Our experience from start to finish with Matt, Nick & team was fantastic. We completely replaced & upgraded our old central gas heating system and are very happy with the results. The advice, installation, standard of workmanship and customer service was exceptional. Very happy to recommend.read more
Anne O'Sullivan
23:04 28 May 19
We read the reviewsWanted to try your service we were not disappointed Jimmy came along right on timegot the job done advised us on what to do going forward provided a quote.We were happy to accept the quote very reasonable.We were soon called by your reception to lock in the day for the repair.So smooth so quick.We will be spreading the word about Alpha Air.Regards Tricia Gittins.read more
Patricia Gittins
04:39 13 Jun 19
Thank you to Alpha Air Heating and Cooling for your professionalism and outstanding customer care while servicing and then replacing our heating. I was impressed with your reliability; the level of respect and politeness that was shown when entering and working within my home; the efficiency of completing the work provided, and the level of customer care with follow up after installation of our new heating system. We will definately be repeat customers for servicing in ther future and I will be recommending Alpha Air Heating and Cooling to anyone I know looking for a reliable local company for their heating and cooling needs.read more
Laura Moore
04:33 17 Jun 19